Cleaning Questions and Answers
Frequently Asked Questions
Detailed Cleaning That Leaves Your Home Fresh and Clean
We’re Here to Help You Feel Confident About Your Clean
From what’s included in our services to how scheduling works, we’ve got you covered. Explore our FAQs for quick, helpful answers and feel assured choosing Home Ade for your cleaning needs.
What areas do you serve?
Home Ade proudly serves Wilmington, NC, and surrounding areas. Not sure if you’re in our range? Contact us—we’re happy to check availability for your location.
Are your cleaners trained and insured?
Yes! Our team is fully trained, background-checked, and insured to ensure the highest standard of service and peace of mind.
Do I need to provide any cleaning supplies?
Nope—we bring everything needed for the job, including eco-friendly, non-toxic products and professional-grade tools.
What’s your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. This helps us keep our schedule running smoothly.
How do I book a cleaning with Home Ade?
You can book directly through our website, call us, or fill out the contact form for a custom quote. We’ll work with your schedule and needs.
What does your standard house cleaning include?
Our house cleaning covers dusting, vacuuming, mopping, wiping down surfaces, bathroom and kitchen cleaning, and more. We tailor the clean to your home’s needs.
How often should I schedule a house cleaning?
It depends on your lifestyle! Many clients opt for weekly, bi-weekly, or monthly cleanings to maintain a tidy, fresh home year-round.
Can I request specific rooms or tasks?
Absolutely. Just let us know your priorities when booking, and we’ll personalize the service accordingly.
Do you move furniture when cleaning?
We clean around large furniture but can move small, lightweight items when necessary for a more thorough clean.
Is there a minimum appointment length or size?
No minimum size, but we do have a two-hour minimum for appointments to ensure quality results and fair pricing.
What’s included in a deep clean?
Deep cleaning goes beyond the basics: we scrub baseboards, deep-clean appliances, dust high areas, remove grime from tight spaces, and more.
When should I schedule a deep cleaning?
Ideal before or after events, seasonally, or when your home needs a serious refresh. It’s also great before starting recurring cleanings.
Do I need to be present for a deep cleaning?
Not at all—just provide us access and instructions. We’ll handle the rest and leave your home sparkling.
How long does a deep cleaning take?
Time varies based on size and condition, but we’ll give you a clear estimate before we begin.
Can I combine deep cleaning with other services?
Yes, deep cleaning can be paired with move-in/out services or vacation rental cleaning for a full-service clean.
What’s the goal of a move-in/move-out clean?
These cleanings are designed to get spaces ready for new occupants or to meet landlord requirements when leaving. We focus on empty, detailed cleaning.
Do you clean inside appliances and cabinets?
Yes—we clean inside the fridge, oven, cabinets, drawers, and closets to ensure every corner is fresh and guest-ready.
Should the home be empty before you arrive?
Yes. For best results, the space should be empty so we can access and clean everything thoroughly.
Can you help with last-minute move-out cleans?
We do our best to accommodate short-notice requests. Reach out and we’ll see how we can help.
Do you offer any guarantees for move-out cleanings?
Yes—our work is satisfaction-guaranteed. If something is missed, we’ll make it right.
What’s included in a vacation rental cleaning?
Our service includes full cleaning between guest stays—laundry, restocking supplies, bathroom and kitchen sanitation, and staging for the next arrival.
Do you offer same-day turnover service?
Yes! We understand tight schedules and offer fast, reliable turnarounds for back-to-back bookings.
Can you manage multiple properties?
Yes, we work with property owners and managers to clean and maintain one or several rentals seamlessly.
Do I need to supply toiletries and linens?
If you provide them, we’ll restock and arrange them as part of the service. We also offer inventory checks if needed.
How do I get started with vacation rental cleaning?
Contact us with your rental details and schedule. We’ll set up a custom plan that aligns with your calendar and guest expectations.
Fast, Simple, Spotless Steps
Book Your Home Ade Cleaning in 3 Easy Steps
From estimate to sparkle, getting your home cleaned has never been easier. Just request a quote, book your service, and sit back—we’ll handle the mess with care and precision.
STEP 1
Request Your Free Estimate
Complete our quick form to receive a custom, no-pressure quote. It’s your first easy step toward a cleaner, more comfortable home.
STEP 2
Instant Booking Confirmation
Once you book, we’ll lock in your appointment right away—no delays, no uncertainty. Just clean vibes ahead.
STEP 3
Enjoy a Hassle-Free Clean
Relax while our trusted cleaning pros do the work. We’ll leave your home spotless and your schedule stress-free.
Ready for a Cleaner Home?
Let’s Take the Guesswork Out of Cleaning Services
From what’s included to how we schedule, we make it easy. If you’re feeling confident after reading our FAQs, take the next step—book your cleaning with Home Ade today!
Trusted by Wilmington Families
Hear What Our Happy Clients Are Saying
From sparkling kitchens to stress-free service, our clients love the difference Home Ade makes. With reliable scheduling, friendly professionals, and consistently high-quality results, it’s no wonder Wilmington homeowners trust us time and time again.
Let’s Get Cleaning!
Get Started with Home Ade
Looking for more free time and a beautifully clean home? Home Ade is here to help. Whether you need a one-time deep clean or regular service, we’ll tailor everything to fit your needs. Request your free, no-obligation quote today—just fill out the form, and we’ll be in touch soon!
